New Starter Documentation


Organisation Structure
Aims and Objectives
• To provide our customers with a level of security presence in accordance with their requirements.
• To maintain the company’s reputation as a quality provider of Security Services.
Main Duties and Responsibilities
• To ensure the Security and safety of the visitors and customers within our contracted premises.
• To maintain order within the contracted premises.
• To manage crowds, deal with conflicts and emergencies inside our contracted venues and co- operating with management and police.
• To guard people against assault or other injuries sustained by the unlawful conduct of others.
• Respond to emergencies in accordance with agreed procedures.
• To adhere to the current Assignment Instructions and any additional requests from Elite Security Service Providers Ltd’s Management or the client.
• To act in a professional, courteous, and proper manner to all persons you have direct or indirect contact with whilst carrying out your duties.
• To be aware of the site Assignment, & Health and Safety Instructions and always adhere to them.
• To complete company records as required including Log Sheet, Incident Reports, Time Sheets, and any other documentation specified in the Assignment Instructions or by the Management.
• To always wear whilst on duty the company uniform and SIA licence.
• To ensure uniforms and supplied equipment are maintained in a clean, presentable, workable, and legible condition.
• To ensure your personal appearance always satisfies the company requirements whilst on duty.
• To comply with all company procedures and policies.
• To inform the Managing Director of any changes to your personal circumstances as detailed within your terms and conditions of employment.
• Any other duties deemed as part of your job by the Managing Director.
Incident Procedures
• Ensure communications equipment works and understand how to use it.
• Note and report incidents in a daily logbook for the information of the security team, the management, and the regulatory agencies.
• Follow the clients reporting procedures
• Assist the emergency services in whatever way they request and ensure they are not obstructed in the execution of their duties.
• Be aware of procedures for informing the management and the public of an emergency, for taking immediate action and for alerting the emergency services (police, fire, and ambulance.)

Code of Conduct
Any failure by an employee of Elite Security Service Providers Ltd, to adhere to this code may result in disciplinary action by Elite Security Service Providers Ltd that could lead to dismissal.
• I shall always regard myself as being employed in an honourable and important profession. I shall keep myself in the best possible condition so as I may efficiently perform my Duties.
• I shall put forth all my efforts to know my work thoroughly and take every opportunity to increase my personal and professional knowledge.
• My services shall be always impartially efficient, and I shall be courteous in my professional relations.
• I shall be loyal to my seniors and accept responsibility for my actions, which shall be only such as, will reflect credit to the company, my profession and me.
• I shall be impartial in reporting incidents, regardless of person or consequences involved to assist my senior in arriving at correct decisions and in doing justice.
• I shall act fairly and not unlawfully discriminate against any person on the grounds of colour, race, religion, sex, or disability and should always be prepared to justify my actions.
• I shall not fraternise with customers, friends, or relations while on duty.
• I shall always use moderate language when dealing with members of the public and other members of staff.
• I shall not drink alcohol or be under the influence of drugs while on duty or be under its influence when reporting for duty.
• I shall never abuse my position of authority and immediately report any incident or involvement with the police that may affect my continued employment with Elite Security Service Providers Ltd.
Position: Managing Director
Signed: